Finch is shutting down
It brings me a mixture of sadness and relief to announce that Finch will shut down on 1st April 2017.
This fact may not come as a huge surprise to the growing number of frustrated paying customers who’ve emailed
and tweeted in seek of support over the past six months or so and received varying degrees of silence in reply. Finch
is and always has been a one man operation and I've simply been too busy with life and other work to give it the
attention it deserves. These things have a habit of compounding—one missed email becomes two, becomes three,
becomes ten—and before you know it the backlog is too long to even begin to know where to start.
Finch doesn’t make enough revenue to support as a full time endeavour, nor does it make enough to
justify the burden (financial, administrative and otherwise) of supporting it out of hours. That said, it still remains the jewel
in the crown of my professional body of work, so I’m still exploring the possibility of one day either open sourcing
it or finding a way of running it as a free and unsupported tool (although with hosting costs this is tricky). However,
Finch in its current form will not exist past 1st April. To avoid setting any unrealistic expectations this means
that the website, the forwarding service and the desktop app will all stop working on this date.
All paying customers will receive a pro-rated refund in the lead up to 1st April. Some might be delayed until
past that date but rest assured all will be issued eventually.
If you have any questions or concerns please feel free to email me directly:
firstname.lastname@example.org. Please bear in mind the aforementioned support backlog—but
I’ll do my best.
Thanks for all the support over the last three years. It’s been fun!